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"Dear Mr. Carroll,
I just wanted to drop you a note to tell you how impressed Dillon and I were when we called on your bank Thursday. I cannot remember ever having a bank officer, much less the Chairman of the Board of Directors, get up and leave his office to come out and ask me if he could help me. Also, I would like to compliment Wendy at your Sevierville branch office for being so pleasant and helpful. I can see why your bank has grown as fast as it has. "
Ed Miles
Ed Miles & Associates
"Bobby, you and your associates have been fantastic. I hope you know how much I appreciate the extraordinary effort and attention you have devoted to finding a way for us to meet our drop-dead closing date. In fact, last night I posted this on Twitter: Some of the most impressive people around are at SmartBank."
Laura K. Lyons, CFP
Trust Administrator and Financial Planner, The Trust Company of Knoxville
"I wanted to take the opportunity to let you know what a wonderful job that Marc Robertson and his assistant, Beth, did handling the recent loan that Tim and I took out. While we are simply small shareholders with the bank, given the way that Marc and Beth went above and beyond in providing service to us through the loan process, you would have thought we owned the entire bank. It is the kind of exceptional attention that SmartBank provides to its customers that makes Tim and me so pleased that we chose to invest in SmartBank. "
Cynthia Richardson Wyrick, SmartBank shareholder
Attorney
"I have been in the hospitality business for the past 15 years. Our team has developed five hotels during that time, and we are planning for two more in the near future. We like to build relationships with professionals from the local area as we know they will bring more pride, purpose and passion to our projects and project needs. We are very proud to have been working with SmartBank and the SmartBank team on our past two hotel projects. SmartBank's commitment to our vision and passion is invaluable to our success. We are very appreciative of their financial expertise, consultation and support. Their local presence, quick decision making and responsiveness are fantastic! We have worked with several banking institutions in Tennessee, and we rate the SmartBank team to be one of the best!"
Shailesh Patel
Owner, Country Inn & Suites, Knoxville, TN
"I appreciate SmartBank creating the SmartEducator account. I like being able to earn higher interest without locking my money in for a long period of time. The staff from SmartBank made it extremely easy to open up a SmartEducator account. They were friendly, helpful, and knowledgeable. I was also very impressed with the professionalism I witnessed from the employees at SmartBank. I feel your bank is an asset to our community. Thank you for being the front runner in offering educators a special account."
Dr. Nancy Sims
Principal, New Center Elementary
"SmartBank is a very unique entity in Sevier County. From personal experience, I can tell you they are not "like all the others." They have achieved outstanding success by meeting the needs of individual customers. When I approached SmartBank the first time, I was surprised by the time and attention spent learning what I was trying to accomplish financially. They listened! I have dealt with banks for over 50 years. SmartBank was the most responsive in meeting my financial needs. They've done a great job of combining the best of 21st century technology with good old-fashioned service."
Tom Hayes
Member of Pathways Community Church
"I first want to say that I have been really impressed by all the courteous people at SmartBank! I had been with my previous bank for over 20 years, and I even worked there for a while. The ladies at the Sevierville branch are so friendly and always speak to me (all of them)!"
Michelle Effler
Teacher, Sevierville Primary School
"The staff at Sevierville Middle School has been so impressed with the care, the opportunities, and the advantages SmartBank has provided with the Smart Educator Account. The staff cannot believe the wonderful personal touch that SmartBank has given toward their financial needs. Thank you for making educators feel important and serving their banking needs."
Dr. Jayson Nave
Principal, Sevierville Middle School
"Just want to take a moment to thank you and the rest of the Gatlinburg staff for the wonderful service you have given me in both my personal and business dealings. With Travis, Jessie and Deborah, a customer could not ask for anything more. The extra little things that welcome me each visit, such as free coffee, water and fruit, just add to the experience one now comes to expect from SmartBank. "
Dan Greengold
"Since banking with SmartBank, I have had the opportunity to fully understand what real customer service is. The employees of SmartBank take a personal interest in insuring that all of my needs are fully met in a very timely fashion. Anyone in the bank is open to helping whether it be a teller to the president of the bank. When walking into SmartBank, from the time you enter to the time you leave, you feel you are important. I also enjoy the convenience of online banking. The system is very easy to use and extremely helpful in managing my accounts. I really can't say enough about SmartBank and how much I enjoy banking with them!"
Raellen Simpson
"Thanks ladies! I have my online account set up and love it! It is so easy to find things and to transfer money. I look forward to actually having monies in my account soon so that I can use it. I am so glad that I decided to use SmartBank as my personal bank. "
Delores Vess
Sevier County Public Library System
"I am writing to inform you of how much I enjoy banking with SmartBank. I am so pleased and proud to be able to do business with such an establishment. I feel almost as if I am part of the family by the friendliness of the staff, particularly by Karen at the Pigeon Forge branch. She, along with the others, takes time to converse with me, showing an interest in me, making me feel more than just "a number." I really appreciate their friendly care and concern and their willingness to go the extra mile. I am also impressed with the environments of the banks. It is so inviting that often I find myself enticed to sit down, particularly at the Sevierville branch, grab an apple to munch, a cafe latte to sip on, taking a moment from my frazzled day to glance at the paper while relaxing by the fireside. I often tell the gals how thankful I am to be a member of SmartBank and have referred many of my friends and family members to your services. I have never done business with a bank such as SmartBank. What a wonderful name to give your facility--it certainly lives up to its name! Keep up the good work!"
Rebecca and Jacob Seaton
"Jim and I would like to take a moment to just say thanks. We have had wonderful service at SmartBank, and we do appreciate all the great employees at the Gatlinburg branch. Everytime we enter, we are welcomed. And if we call for one certain person and they are not available, we are asked if they can be of help to us. We appreciate knowing our bankers. We will invest more in SmartBank. Thanks for being there for us."
Jim and Dorothy Johnson
"On my way to work this morning, I needed to make a deposit. Looking at my watch as I pulled into the drive-thru, I noticed that it was 7:23 AM. I thought, oh, I will just wait until they open. Immediately, I was greeted and served. I am a teacher and this week was our yearly testing; in as much, I was hoping to arrive at school a little early. Thanks to your employee, I was able to. I didn't catch her name, but she definitely is an asset to your bank."
Kathy Catlett
Teacher, Pigeon Forge Middle School
"I want to let you know that one of your employees has gone out of her way to help me last week. My family and I have several accounts with you including a business account for the Salt & Pepper Shaker Museum in Gatlinburg. It's nice to know that there are people in my bank who are always there and I know I can rely in them!
Have a great summer and thanks again for such a great team!
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Andrea Ludden
Salt and Pepper Shaker Museum
"Keep up the great customer service that you are providing because it is something that each and every account holder appreciates. Each and every member of your team is "on top of their game" and makes all of the clientel very comfortable. We also don't have to put up with voice message systems - it is great to get a real person picking up the phone when we call!"
Doug Cunha
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